Effective: June 2022
Our Commitment
Devcophil values and respects your rights to privacy, and we are committed to protect your privacy. This Privacy Policy sets out how Devcophil handles your personal information.
We will only collect and keep personal information in accordance with the Data Privacy Act of 2012, its Implementing Rules and Regulations, issuances by the National Privacy Commission and other pertinent laws.
This Privacy Policy will provide detailed information on when and why we collect your personal information, how we use it, and in limited conditions under which, we may disclose to others and we keep it secure.
Collection of Personal Information
The amount of personal information we collect about you depends on how you interact with us. We will collect personal information from you, if you:
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Sign in, register in our website, browse, make an inquiry, subscribe or otherwise interact with our authorized representative;
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Contact us by telephone or email;
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Inquire, order and/or purchase a product, either via email or Devcophil’s website;
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Enter into an agreement or contract with Devcophil;
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Make a product complaint or warranty claim and inquiry;
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Call our Customer Service
1. Types of personal information we collect from you may include:
2. Information we collect automatically
3. Information we receive from the third party
4. Information we collect from other parties
We may also collect information about you from other parties, such as credit reporting agencies – for the purpose of ascertaining or assisting us, as to your credit worthiness.
5. Sensitive information
We do not collect sensitive information, such as, your race, religion, beliefs or sexual preference except where you have consented or where we are permitted or required by law to do so. We do not typically collect such information.
6. What happens if you choose not to provide the information?
You do not have to give us your personal information. However, if you choose not to, we may not be able to provide you with our full range of support and services. You can generally visit our Platform without telling us who you are or revealing other personal information.
Use of Personal Information
We collect personal information from you for a number of reasons, including to:
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Sell and deliver our products and services to you (including applications for credit);
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Manage warranty claims and provide after sales service and repair;
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Analyze and improve our goods, services and communications to you;
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Send you information about our products and services;
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Respond to your questions or requests for help or information;
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Assist us forecast the future demand for our products and services;
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Analyze our website usage and enhance the content of our website;
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Keep a record of our dealings with each other including to manage and administer our business relationship though the processing of payments, accounting, auditing, billing and collection and support services;
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Protect the security of and manage access to our online and physical premises;
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Comply with legal and regulatory obligations.
Disclosure of Personal Information
Devcophil recognizes the trust you place in us when you give us your personal information and so will not give your personal information to third parties unless:
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you have given us your consent to do so;
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it is necessary for us to do so to fulfill the primary purpose(s) for which we collected your personal information;
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it is for a related purpose which you would reasonably expect us to do; or we are required to do so by law.
The third parties we will typically share your personal information with, include companies that are affiliated with Devcophil, your authorized representatives and service providers which we use to conduct our business, functions and activities. These organizations may be involved or conduct:
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mailing, shipping or courier operations;
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information technology services;
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legal, auditing, accountancy or other professional services;
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credit reporting services;
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promotions and competitions;
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repair, installation or maintenance services;
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insurance services;
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market research and social media support;
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billing and debt collecting functions;
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website usage analysis.
We will take reasonable steps to ensure that your personal information is disclosed to such third parties in accordance with this privacy policy and on a confidential basis.
Data Retention and Disposal
We retain your personal information as long as we have an ongoing legitimate business to do so, such as to provide products and services to you, as long as you accept marketing communication from us, or as required and permitted by applicable law, such as tax and accounting laws.
When we no longer have an ongoing legitimate business need to process your personal information, we will delete it in accordance with applicable laws upon your request. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Cookies Policy
This section explains how we use cookies and similar technologies to recognize you when you visit our Platform. It explains what these technologies are and why we use them, as well as your rights to control them.
1. What are cookies?
A cookie is a small amount of data that is sent to your browser and stored on your computer or mobile device’s hard drive. If you do not deactivate or erase the cookie, each time you use the same browser or mobile device to access the Platform, our web servers will be notified of your visit to the Platform and in turn we may have knowledge of your visit and the pattern of your usage.
2. Why do we use cookies?
We use cookies to improve the functionality of our website, and to gather information about Devcophil website visitor’s usage patterns when navigating the website in order to enhance visitor’s personalized experience, and to understand usage patterns to improve Devcophil’s services.
We use first- and third-party cookies for several reasons. Some cookies are required for technical and/or security reasons in order for our Platform to operate, and we refer to these as "essential" or "strictly necessary" cookies. First party cookies are mainly served to enable basic functionality on our Platform; including web analytics cookies that help us understand how users use our web pages and how we can improve their use. For example, we use essential or strictly necessary cookies to enable us to remember goods added to your Devcophil shopping basket and to recognize you when you sign into your Devcophil.com account.
To customize your user experience on our website we may provide you with the opportunity to connect, access and/or interact with third-party social networking services, such as Facebook, Twitter, Google+ and Linkedin. Sometimes we embed videos from websites like YouTube. These websites have their own privacy policies which govern their use of information, which you can find on their respective websites. If you participate in one of our promotional campaigns through these third-party social networking services, you are authorizing Devcophil to access and use certain information from your social network profile.
3. What are the cookies we use?
a. Essential Cookies
These cookies are strictly necessary for our Platform to function correctly. They provide necessary functionality to ensure the proper performance, security of our Platform. These cookies cannot be disabled.
b. Analytic/Performance Cookies
These cookies collect information on how you use the Platform. These allow us to recognize and count the number of users of the Devcophil Platform and understand how each user navigates, the pages they go to and any error messages they experience. This helps to improve how the website works, for example, by ensuring that users can find what they are looking for easily. These cookies do not gather information that identify you, they are anonymous and help to improve how the website works. These cookies are also session cookies which are erased when the browser is closed.
c. Functional Cookies
These cookies allow websites to remember the user’s preferences and choices they make on the site, including username and location. These improve the functional performance of the Platform and make it easier for the users to use. For example, cookies are used to remember that website visitors have previously visited the website and asked to remain logged into it. These cookies qualify as persistent cookies, because they remain on the device to use during a next visit to Devcophil website. Cookies can be deleted via browser settings.
d. Statistical Cookies
Also known as “performance cookies” that collect information in aggregate form about how you use our Platform, like what page you visited and which link you clicked on. These help us how users interact with and use our Platform. We use this information to help us improve and optimize our Platform and its security.
e. Personalization Cookies
These cookies are used to remember your computer or mobile device when you visit our Platform. They remember your registration and login details. They are also used to ensure you do not have to login every time you use your browser.
These cookies may also be used for advertising purposes and may also include social media cookies to enable you to login into our Platform using social media accounts, and to share pages and contents that you find interesting on our Platform through third-party social networking and other websites.
f. Marketing Cookies
These cookies help us determine what the user’s interest is based on browsing activities, preferences and purchases. These will also help us track the user on the Platform or across several websites for similar marketing purposes. These cookies will also be used to evaluate the effectiveness of our marketing strategy.
How to Control Cookies
You have the right to decide whether to accept or reject cookies. If you choose to, you can disable your browser from accepting cookies. If you do, you can still access our Platform, but not all services may be available.
You can opt-out of authorizing Devcophil from collecting or accessing your information when you are not using the application and you can cancel this service at any time by deleting the application from your social network account.
Updating Our Privacy Policy
As our company grows and changes, we reserve the right to change, revise or update our Privacy Policy at any time in response to the changing legal, technical and business developments by posting an updated version on our website at www.devcophil.com. The changes will take effect as soon as they are posted on this website.
Complaints and Further Information
If you have any complaints or would like further information about our Privacy Policy and practices, please contact our Data Protection Officer.
The Data Protection Officer
103 San Antonio St., Pook Dagohoy, UP Campus, Diliman
Quezon City 1101 Philippines
Telephone: +632 8920 4580
+632 8920 8326
Email: privacy@devcophil.com
If we become aware of any ongoing concerns or problems, we will take this issue seriously and work to address these concerns with you.